Warranty Policy
Covered under warranty
  • Electronic item stops working or any other electrical issues within 1 year from the original purchase date.
  • Plush goods have superficial or cosmetic damage (if the customer contacts us within 30 days of the original purchase date)
Not covered under warranty
  • Water damage
  • Shattered battery lid
  • Any superficial or cosmetic damage after 30 days
  • For orders shipped through a third-party freight forwarding company
The warranty covers one replacement.
We can only process the same item replacements.
Please do not initiate returns for defective items, instead contact us directly at help@smokonow.com,