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Shipping

GENERAL SHIPPING

  • Orders ship Monday-Friday.
  • Pre-order items will be shipped on the estimated ship date.  See product page for more information.
  • Some items may ship separately.
  • Some items can't be shipped internationally; others can't fly through the sky. See product page for more information.

WHEN WILL I GET MY ORDER?

  • In-stock orders normally ship within 1-2 business days.

TRACKING

An email with tracking information will be sent once an order has been shipped (with most carriers). You can also track your package from your Account page. Tracking is not available on International Economy.

FAQ

FREE US STANDARD SHIPPING ON ORDERS $100+

Smoko is provides customers free standard shipping for orders over $100 to an address in the contiguous U.S. (no PO boxes). This discount will happen automatically,

SHIPPING MULTIPLE ORDERS

Multiple orders placed on the same day can be combined, please bug us info@smokonow.com.

SHIPPING TO MULTIPLE LOCATIONS

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

ADDRESS CHANGES

You may change the address anytime before the order is shipped.

INTERNATIONAL SHIPPING

COUNTRIES WE SHIP TO

  • United States
  • France
  • Germany
  • Canada
  • Ireland
  • United Kingdom
  • Australia  
  • Austria
  • Belgium
  • Brazil
  • China
  • Croatia
  • Czech Republic
  • Denmark
  • Finland
  • Fiji
  • Greece
  • Greenland
  • Guam
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Malaysia
  • Mongolia
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Norway
  • Peru
  • Poland
  • Portugal
  • Philippines
  • Papua New Guinea
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • United Arab Emirates
  • Venezuela, Bolivarian Republic Of
  • Vietnam
  • Virgin Islands (British)
  • Virgin Islands (U.S.)

CUSTOMS FEES

  • Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
  • These fees are NOT included in your shipping charges.
  • We are not able to mark orders as "gifts".
  • We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
  • Smoko has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more.

APO/FPO SHIPPING

We are able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses and those are marked on the product page. Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses.

When completing your Shipping Address during checkout, please make note of the following.
  • The City must be entered as either "APO" or "FPO"
  • The State must be selected as either "AA" "AE" or "AP"
  • The country must be United States.
  • You must enter your Zip code
  • Always remember to enter your full name, grade, and PSC or unit number

Please note: orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.

RESTRICTIONS

Items with shipping restrictions are noted on the product page. All shipping restrictions are for legal reasons, not under our control.