Having problems with your diffuser? Try these steps below.
My diffuser is not working properly.
- Please use only tap water or spring water. Distilled water / drinking water will not diffuse well with this diffuser.
- Please check water level is correct, too high or too low can result in poor diffusion.
- Please use only the power adapter provided.
My diffuser is weak.
- Please use only tap water or spring water. Distilled water / drinking water will not diffuse well with this diffuser.
- To reset the diffuser, please rinse the diffuser 2-3 times, and use tap water only.
- Please do not run your diffuser on top of a towel or any soft surface (like the bed) that will restrict the air flow, it can overheat the diffuser.
Still not working?
Contact us @ shop@smokonow.com